Privacy Policy
Effective Date: 1 May 2025
Millen Homes ("we", "our", "us") is committed to protecting your personal information and ensuring a safe and secure experience across all our interactions. This Privacy Policy outlines how we collect, use, store, and disclose your information when you engage with our website, services, and products.
We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), and this Policy reflects our commitment to transparency, respect, and your right to control your information.
1. What This Policy Covers
This Privacy Policy applies to your interactions with:
- Our website, online store, and digital platforms
- Physical stores and services
- Customer service channels, surveys, and marketing campaigns
It explains:
- What information we collect and how
- How that information is used and protected
- Your choices and rights regarding your personal information
- How to contact us for questions or concerns
By accessing our website or using our services, you consent to the terms outlined in this Privacy Policy.
2. Your Right to Choose and Control
We are committed to providing you with a satisfying experience while allowing you to choose:
- What information you provide to us
- How much of it you choose to share
- How we use the information
- How to correct, update, or delete your information
You also have the right to voice any concerns regarding your privacy at any time.
3. Personal Information We Collect
We collect personal information to provide services, deliver products, and support your experience with
us. This may include:
- Name, address, email address, and phone number
- Billing and delivery information
- Payment details
- Purchase preferences and order history
- Customer service interactions
- Your member profile information (if you create an account)
We may collect this information when you:
- Visit our website
- Place an order
- Subscribe to our newsletter
- Register an account or login as a member
- Enter promotions or surveys
- Contact customer service
We only collect personal information when you voluntarily provide it. Refusing to supply information may limit your ability to access some services.
4. Anonymous Usage Data
Even if you do not register or log in, we may collect limited anonymous data, such as:
- Date and time of visit
- Pages viewed
- Duration of visit
- Device and browser information
- IP address and referral source
This helps us understand how users engage with our website and improve your browsing experience.
5. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
- Improve functionality and speed
- Remember your preferences
- Provide targeted content or advertising
You can adjust your browser settings to disable cookies, although this may limit website functionality. See our Terms of Use for more information.
6. How We Use Your Information
We use the information we collect to:
- Process orders and payments
- Deliver products and services
- Improve our website and customer service
- Personalise your shopping experience
- Contact you with transactional updates or promotional offers (opt-out available)
- Prevent fraud and ensure security
We may also analyse aggregated, non-personal data to help improve our services and marketing strategies.
7. Members and Profile Data
If you register an account with Millen Homes:
- We will collect additional profile information (e.g., suburb, order history)
- This enables you to enjoy the full benefits of membership, including order tracking, faster checkout, and special offers
- Your profile may grow as you interact more with our services (e.g., entering promotions, completing preferences)
- You can update your details at any time via your account dashboard
8. How We Share Your Information
We do not sell or rent your personal information. We may share it with trusted parties when necessary, including:
- Payment processors and shipping providers to fulfil your orders
- Customer support tools to respond to your enquiries
- Third-party partners involved in promotions, only with your consent
- Legal authorities, if required by law
In all cases, we ensure your data is handled securely and only for its intended purpose.
9. Third-Party Links and Websites
Our website may contain links to third-party websites. We are not responsible for their content, security, or privacy practices. We encourage you to review their privacy policies before providing personal information.
10. Your Rights and Access to Information
As an Australian resident, you have the right to:
- Request access to your personal data
- Request corrections or updates
- Withdraw consent to further contact
- Make a complaint if you believe your privacy has been breached
If you have a registered account, you may view and update your personal information at any time. We will not amend your data unless at your direction.
11. Security of Your Information
We take all reasonable steps to secure your data, including:
- Limiting access to authorised staff only
- Using SSL encryption for sensitive data and payment transactions
- Storing data securely in Australia or with reputable cloud providers
However, no data transmission over the internet is 100% secure. We strive to protect your data but cannot guarantee its integrity during transmission.
12. Data Storage and Retention
We store your data only for as long as needed for:
- Business operations
- Legal or contractual obligations
- Customer support and warranty purposes
When data is no longer needed, we securely delete or anonymise it.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes take effect from the time they are published on our website. We encourage you to review this policy periodically to stay informed. Continued use of our services indicates your acceptance of any updates.
14. Contact Us
If you have any questions, feedback, or wish to exercise your privacy rights, please contact our Privacy Officer:
Millen Homes Pty Ltd
162 Kerry Road, Archerfield QLD 4108
info@millenhomes.com.au